Refund & Returns Policy

Refund & Returns Policy (Belgian/EU Compliant)

Last Updated: [23/052025]

At Metaleen, we aim for your complete satisfaction. If you’re not happy, here’s how returns work.

1. Right to Cancel (EU Consumer Law)

You have the right to cancel your purchase within 14 days of receiving your order, without giving any reason.

2. Eligibility for Returns

To be eligible for a return:

  • Items must be unused and in original condition
  • Returned within 14 days of cancellation notice
  • Provide proof of purchase

3. Non-Returnable Items

  • Custom or personalized items
  • Digital downloads once accessed
  • Clearance or sale items (clearly marked)

4. Refund Process

Once we receive and inspect the returned item, you will be refunded via the original payment method within 7 days.

5. Return Shipping

You are responsible for return shipping costs, unless the item was defective or incorrect.

6. Contact Us

For returns, email: info@metaleenshop.com with your order number and reason for return.